Shipping policy

Shipping Policy

Civaq Life Care LLP

Effective Date: June 25, 2026

Last Updated: June 25, 2026

1. Overview

Thank you for shopping with Civaq Life Care LLP.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through https://www.civaq.co.in. It also outlines estimated delivery timelines, shipping charges, order tracking, and other important shipping-related information.

By placing an order with us, you agree to this Shipping Policy and our Terms of Use.

2. Shipping Locations

We currently ship our products within India only.

At this time, we do not offer international shipping. If we expand our shipping services to additional countries in the future, this Shipping Policy will be updated accordingly.

3. Order Processing

Orders Placed Through Our Website

Orders placed through https://www.civaq.co.in are generally processed within 1–2 business days after successful payment confirmation and order verification.

Orders are processed only on business days, excluding Sundays and public holidays.

Orders Placed Through Quick Commerce Platforms

Orders placed through our authorized quick commerce partners are processed and delivered according to the service levels and delivery timelines of the respective platform. Delivery times may vary depending on your location, product availability, and the operational policies of the quick commerce partner.

During periods of high order volume, promotional events, festivals, severe weather, or other unforeseen circumstances, order processing may take longer than usual. We appreciate your patience and understanding.

4. Shipping Charges

We are pleased to offer FREE shipping on all orders across India.

There are no shipping charges, hidden fees, or additional delivery charges for orders placed through our website unless otherwise stated during a special promotional campaign.

If any promotional shipping terms apply in the future, they will be clearly communicated on our website before checkout.

5. Estimated Delivery Time

We aim to dispatch orders promptly, and most website orders are delivered within 1–5 business days after dispatch across India.

To ensure faster delivery wherever possible, orders are generally shipped via air cargo through our trusted courier partners.

Actual delivery timelines may vary depending on:

Delivery location
Courier partner operations
Weather conditions
Public holidays
Natural disasters
Government restrictions
Other circumstances beyond our reasonable control

Orders placed through our authorized quick commerce partners will be delivered according to the service levels and delivery timelines of the respective platform.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email, SMS, WhatsApp, or other available communication channels.

The confirmation will include your tracking details, allowing you to monitor the status of your shipment through the courier partner's tracking system.

If you do not receive tracking information within a reasonable time after your order has been dispatched, please contact our customer support team at care@civaq.co.in.

7. Delivery Attempts

Our courier partners will generally make one or more delivery attempts, depending on their delivery policies.

If delivery cannot be completed due to:

An incorrect or incomplete delivery address
An incorrect contact number
The recipient being unavailable
Refusal to accept the package
Any other customer-related reason

the shipment may be returned to us.

In such cases, Civaq Life Care LLP reserves the right to charge applicable re-shipping costs before dispatching the order again.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information, including the recipient's name, delivery address, contact number, and PIN code.

Civaq Life Care LLP shall not be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

If you notice an error in your shipping information, please contact us immediately at care@civaq.co.in. While we will make reasonable efforts to update your order before dispatch, we cannot guarantee that changes can be made once order processing has begun.

9. Damaged, Lost, or Missing Shipments

If your order is received in a damaged condition, appears to have been tampered with, contains missing items, or is lost during transit, please notify us within 48 hours of delivery or the expected delivery date, as applicable.

To help us investigate your request, please provide:

Your order number
Clear photographs of the package and product
An unboxing video (recommended)
A brief description of the issue

We will investigate the matter with the courier partner and, where appropriate, arrange a replacement or other suitable resolution in accordance with our Return, Refund & Replacement Policy.

10. Shipping Delays

While we make every reasonable effort to deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Severe weather conditions
Natural disasters
Public holidays
Government restrictions
Transport disruptions
Courier operational issues
High order volumes or promotional events

Civaq Life Care LLP shall not be liable for delays resulting from such circumstances. We will, however, make reasonable efforts to keep customers informed where significant delays occur.

11. Contact Us

If you have any questions regarding this Policy or wish to request a return, refund, or replacement, please contact us:

Civaq Life Care LLP

Civaq Life Care LLP GSTIN: 08AAWFC4394B1Z5
FSSAI Licence No.: 22226067003052
Email: support@civaq.co.in
Phone:+919116795681
Business Hours: Monday–Saturday 10:00 AM – 6:00 PM IST

Registered Office:

2nd Floor, Flat No. 111/56, Kumbha Marg,
Near V-Mart, Navjeevan Hospital,
Pratap Nagar, Jaipur, Rajasthan – 302033, India