Frequently Asked Questions (FAQs)

Welcome to the Civaq FAQ page. Here you'll find answers to some of the most common questions about our products, orders, shipping, returns, and customer support.

General Questions

What is Civaq?

Civaq is a premium nutraceutical and wellness brand committed to providing high-quality dietary supplements that support everyday health and wellness through carefully selected ingredients and responsible formulations.

Are Civaq products safe?

Our products are manufactured in facilities that comply with applicable quality and food safety standards. We are committed to maintaining high standards of quality, safety, and transparency.

Are Civaq products approved by FSSAI?

Our products are manufactured and marketed in accordance with applicable Food Safety and Standards Authority of India (FSSAI) regulations.

Are your products vegetarian?

Please refer to the product label or product page for information regarding vegetarian or vegan suitability, as this may vary by product.

Can I take multiple Civaq products together?

Some products may be used together; however, we recommend consulting a qualified healthcare professional before combining multiple dietary supplements.

Product Usage

How should I take Civaq products?

Always follow the recommended serving instructions provided on the product label or product page.

Can I take your supplements every day?

Most products are designed for regular use as directed. Please follow the recommended serving size and consult your healthcare professional if you have any concerns.

When will I see results?

Individual results vary depending on age, lifestyle, diet, exercise, metabolism, consistency of use, and other personal factors.

Can children use Civaq products?

Unless specifically indicated on the product label, our products are intended for adults. Consult a healthcare professional before giving any dietary supplement to a child.

Can pregnant or breastfeeding women use your products?

Pregnant or breastfeeding women should consult a qualified healthcare professional before using any dietary supplement.

Orders & Payments

How do I place an order?

Simply browse our products, add your selected items to your cart, and complete the secure checkout process.

Which payment methods do you accept?

We accept payment methods displayed during checkout, including UPI, credit cards, debit cards, net banking, wallets, and other supported payment options.

Is Cash on Delivery (COD) available?

Cash on Delivery availability may vary depending on your delivery location and the products ordered.

Can I cancel my order?

Orders may be cancelled before dispatch. Once shipped, orders generally cannot be cancelled.

Please refer to our Cancellation Policy for complete details.

Shipping

Where do you deliver?

We currently deliver across India.

How long does delivery take?

Delivery timelines vary depending on your location, courier availability, and other operational factors.

Estimated delivery times are displayed during checkout where available.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email, SMS, or WhatsApp (where applicable).

Returns & Refunds

Do you accept returns?

Due to the consumable nature of nutraceutical products, opened, used, or tampered products are generally not eligible for return.

Please refer to our Return, Refund & Replacement Policy.

When can I request a replacement?

You may request a replacement if:

You receive the wrong product
The product arrives damaged
The seal is broken or tampered
The product is expired
Items are missing from your package

Please report such issues within 48 hours of delivery.

How long do refunds take?

Approved refunds are generally processed as follows:

Prepaid Orders: 5–7 business days
Cash on Delivery Orders: 7–10 business days

Health & Safety

Are Civaq supplements medicines?

No.

Our products are dietary supplements intended to support general health and wellness. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

Should I consult a doctor before using supplements?

Yes.

We recommend consulting a qualified healthcare professional before using any dietary supplement, particularly if you have a medical condition, are pregnant or breastfeeding, or are taking prescription medication.

Do supplements replace a healthy diet?

No.

Dietary supplements are intended to complement—not replace—a balanced diet, regular exercise, adequate sleep, and a healthy lifestyle.

Account

Do I need an account to place an order?

You may be able to place an order as a guest where available. Creating an account allows you to track orders, manage addresses, and access order history more easily.

I forgot my password. What should I do?

Click the "Forgot Password" option on the login page and follow the instructions to reset your password.

Privacy

Is my personal information secure?

We take reasonable administrative, technical, and physical measures to protect your personal information.

Please refer to our Privacy Policy for more information.

Do you share my information with others?

We do not sell your personal information. We may share information only with trusted service providers where necessary to operate our business or where required by law.

Please refer to our Privacy Policy for complete details.

Contact Us

Still have a question?

We're here to help.

Civaq Life Care LLP

GSTIN: 08AAWFC4394B1Z5
FSSAI Licence No.: 22226067003052

Email: support@civaq.co.in
Phone: +91 91167 95681

Website: https://www.civaq.co.in

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

Registered Office

2nd Floor, Flat No. 111/56, Kumbha Marg,
Near V-Mart, Navjeevan Hospital,
Pratap Nagar, Jaipur, Rajasthan – 302033, India

We aim to respond to customer enquiries as quickly as reasonably possible.