Privacy policy

Privacy Policy

Civaq Life Care LLP

Last Updated: June 25, 2026

Effective Date: June 25, 2026

Civaq Life Care LLP ("Civaq", "we", "our", or "us") operates https://www.civaq.co.in, including all related websites, mobile services, products, features, tools, and services (collectively, the "Services").

Our online store is powered by Shopify, which enables us to provide our products and services securely and efficiently.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our Services, make a purchase, create an account, communicate with us, or otherwise interact with us.

If there is any conflict between this Privacy Policy and our Terms of Use regarding the collection, use, or disclosure of personal information, this Privacy Policy shall prevail.

This Privacy Policy is intended to comply with applicable laws of India, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), where applicable, and other relevant laws governing the collection, processing, storage, and protection of personal information.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Identity Information: Name, date of birth (where applicable), and other information you voluntarily provide.
Contact Information: Billing address, shipping address, email address, and phone number.
Payment Information: Payment method, transaction details, payment confirmation, and billing information. We do not store your complete debit or credit card details. Payments are securely processed by our trusted payment service providers.
Account Information: Username, password, preferences, saved addresses, and account settings.
Order Information: Products viewed, added to your cart, purchased, returned, exchanged, cancelled, or added to your wishlist.
Communication Information: Information you provide when contacting customer support or communicating with us.
Technical Information: IP address, browser type, operating system, device identifiers, cookies, and similar technologies.
Usage Information: Information about how you access, browse, and interact with our Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, place an order, subscribe to newsletters, contact customer support, or otherwise interact with our Services.
Automatically through cookies, pixels, and similar technologies when you browse or use our Services.
From trusted service providers who assist us in processing payments, fulfilling orders, providing customer support, analytics, and website functionality.
From business partners or third parties where permitted by applicable law.

Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to enhance your browsing experience, remember your preferences, improve website performance, analyze website traffic, and provide personalized content and advertisements where permitted by applicable law.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.

How We Use Your Personal Information

Depending on how you interact with our Services, we may use your personal information for the following purposes:

Providing and Improving Our Services

We use your personal information to:

Process and fulfill your orders.
Process payments securely.
Create and manage your customer account.
Arrange shipping and delivery.
Process returns, refunds, exchanges, or replacements.
Remember your preferences and shopping history.
Personalize your shopping experience.
Improve our products, Services, and customer experience.

Marketing and Promotional Communications

With your consent where required by applicable law, we may send you promotional communications regarding our products, offers, wellness content, new product launches, and special campaigns through email, SMS, WhatsApp, or other permitted communication channels.

You may opt out of receiving promotional communications at any time by using the unsubscribe link in our emails, replying "STOP" where applicable, or contacting us using the details provided in this Privacy Policy.

Even if you opt out of marketing communications, we may continue to send essential service-related communications, including order confirmations, payment updates, shipping notifications, account security alerts, and customer support responses.

Security and Fraud Prevention

We use personal information to:

Verify your identity.
Detect and prevent fraud.
Protect customer accounts.
Secure transactions.
Prevent unauthorized access.
Maintain the safety and integrity of our Services.

You are responsible for maintaining the confidentiality of your account credentials.

Customer Support

We use your information to:

Respond to enquiries.
Resolve complaints.
Provide customer support.
Improve our customer service.

Legal Compliance

We may use your personal information to:

Comply with applicable laws and regulations.
Respond to lawful requests from government authorities.
Resolve disputes.
Enforce our Terms of Use and other policies.
Protect our legal rights and interests.

How We Share Your Personal Information

We may share your personal information only when necessary and only for legitimate business purposes, including:

With Shopify to operate and manage our online store.
With payment service providers to process payments securely.
With courier and logistics partners to deliver your orders.
With IT service providers, cloud hosting providers, analytics providers, and customer support providers who help us operate our business.
With marketing service providers where permitted by law.
With legal, regulatory, or government authorities where required by applicable law.
During a merger, acquisition, restructuring, or sale of our business assets, subject to appropriate confidentiality obligations.

We do not sell your personal information.

Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that allows us to sell our products and services securely.

Information you provide while using our Services may be processed by Shopify in accordance with Shopify's Privacy Policy.

For more information, please visit:

https://privacy.shopify.com

Third-Party Websites

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their respective privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from anyone under 18.

If you believe that a child has provided us with personal information, please contact us immediately using the details provided in this Privacy Policy.

If we become aware that we have collected personal information from a child without appropriate authorization where required by applicable law, we will take reasonable steps to delete such information.

Security of Your Personal Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting information over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We encourage you to keep your account credentials confidential and to notify us immediately if you suspect any unauthorized access to your account.

Data Retention

We retain your personal information only for as long as it is reasonably necessary to:

Provide and maintain our Services.
Process your orders and transactions.
Comply with applicable legal, regulatory, tax, and accounting requirements.
Resolve disputes and enforce our legal agreements.
Protect our legitimate business interests.

When your personal information is no longer required for these purposes, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information, where legally permitted.
Withdraw your consent for the processing of your personal information where processing is based on your consent.
Opt out of receiving promotional communications from us at any time.

To exercise any of these rights, please contact us at care@civaq.co.in.

We may request reasonable information to verify your identity before processing your request.

International Transfers

Some of our service providers, including Shopify and certain technology partners, may process or store personal information outside India.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that such transfers comply with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any revised Privacy Policy will be published on this page together with the updated Last Updated date. Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

Grievance Officer

For any concerns, complaints, or requests relating to your personal information or this Privacy Policy, you may contact our Grievance Officer using the contact details below:

Grievance Officer: Civaq Life Care LLP

Email: care@civaq.co.in

We will make reasonable efforts to acknowledge and respond to your request within the timelines required under applicable law.

Contact Us

If you have any questions regarding this Policy or wish to request a return, refund, or replacement, please contact us:

Civaq Life Care LLP

Civaq Life Care LLP GSTIN: 08AAWFC4394B1Z5
FSSAI Licence No.: 22226067003052
Email: support@civaq.co.in
Phone:+919116795681
Business Hours: Monday–Saturday 10:00 AM – 6:00 PM IST

Registered Office:

2nd Floor, Flat No. 111/56, Kumbha Marg,
Near V-Mart, Navjeevan Hospital,
Pratap Nagar, Jaipur, Rajasthan – 302033, India