Refund policy

Return & Refund Policy

Civaq Life Care LLP

Effective Date: June 25, 2026

Last Updated: June 25, 2026

1. Overview

Thank you for shopping with Civaq Life Care LLP.

We are committed to delivering high-quality products and ensuring a positive customer experience. This Return, Refund & Replacement Policy explains the conditions under which returns, refunds, and replacements may be requested for products purchased through https://www.civaq.co.in.

By placing an order with us, you agree to this Policy and our Terms of Use.

2. Return Policy

Due to the consumable nature of nutraceutical products and to ensure product quality, hygiene, and consumer safety, we do not accept returns of products that have been:

Opened
Used or partially consumed
Tampered with
Damaged after delivery
Returned without prior authorization

Returns requested for reasons such as change of mind, no longer wanting the product, or ordering the wrong product are generally not accepted.

3. Replacement Policy

A replacement may be provided if:

You receive the wrong product.
The product arrives damaged.
The product seal is broken or tampered with upon delivery.
You receive an expired product.
Items are missing from your order.
The product received is substantially different from what you ordered.

All replacement requests are subject to verification and approval by Civaq Life Care LLP.

4. Refund Policy

Refunds may be approved only where:

A replacement is not possible.
An order is cancelled before dispatch in accordance with our Cancellation Policy.
We determine that a refund is the most appropriate resolution after reviewing your request.

Refunds will not be issued for:

Opened or used products.
Change of mind.
Incorrect product ordered by the customer.
Failure to follow product usage instructions.
Dissatisfaction based solely on individual health, wellness, or weight management results.
Minor packaging or design variations that do not affect product quality.

5. Reporting an Issue

To request a replacement or refund, please notify us within 48 hours of delivery.

Please email care@civaq.co.in with:

Order number
Full name
Contact number
Description of the issue
Clear photographs of the package and product
An unboxing video (strongly recommended)

Requests submitted after 48 hours may not be eligible for review.

6. Refund Timeline

If a refund is approved:

Prepaid Orders

Refunds are generally processed to the original payment method within 5–7 business days after approval.

Cash on Delivery (COD) Orders

Approved refunds are generally processed via bank transfer or UPI within 7–10 business days after verification of the required payment details.

Actual processing times may vary depending on your bank or payment service provider.

7. Weight Management Results

Every individual responds differently to dietary supplements.

Results may vary depending on factors including:

Age
Diet
Exercise
Lifestyle
Metabolism
Existing health conditions
Consistency of product use

Accordingly, refunds or replacements will not be provided solely because the expected health, wellness, or weight management outcome was not achieved.

8. Quick Commerce Orders

Orders placed through our authorized quick commerce partners are subject to the return, refund, replacement, and cancellation policies of the respective platform.

Customers should refer to the applicable platform's policies for assistance.

9. Right to Refuse Requests

Civaq Life Care LLP reserves the right to refuse any request for a return, refund, or replacement if:

The request does not comply with this Policy.
Fraudulent or suspicious activity is detected.
False or misleading information has been provided.
The product has been used, opened, or tampered with after delivery.
Sufficient evidence supporting the claim is not provided.

10. Changes to this Policy

We may update this Return, Refund & Replacement Policy from time to time to reflect changes in our business practices, legal requirements, or operational processes.

The updated version will be published on our website with a revised Last Updated date.

11. Contact Us

If you have any questions regarding this Policy or wish to request a return, refund, or replacement, please contact us:

Civaq Life Care LLP

Civaq Life Care LLP GSTIN: 08AAWFC4394B1Z5
FSSAI Licence No.: 22226067003052
Email: support@civaq.co.in
Phone:+919116795681
Business Hours: Monday–Saturday 10:00 AM – 6:00 PM IST

Registered Office:

2nd Floor, Flat No. 111/56, Kumbha Marg,
Near V-Mart, Navjeevan Hospital,
Pratap Nagar, Jaipur, Rajasthan – 302033, India