Checkout Policy

Civaq Life Care LLP

Effective Date: June 25, 2026
Last Updated: June 25, 2026

1. Overview

Thank you for choosing Civaq Life Care LLP.

This Checkout Policy explains the terms applicable when you place an order through https://www.civaq.co.in. It outlines accepted payment methods, order verification, pricing, taxes, shipping charges, and other important information relating to your purchase.

By completing your purchase, you agree to this Checkout Policy, our Terms of Use, Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Order Confirmation

Once your order is successfully placed:

You will receive an order confirmation via email and/or SMS/WhatsApp (where applicable).
The confirmation only acknowledges receipt of your order.
Acceptance of your order occurs only after the order has been verified and dispatched.

Civaq Life Care LLP reserves the right to cancel or refuse any order prior to dispatch.

3. Pricing

All prices displayed on our website are in Indian Rupees (INR).
Prices are inclusive of applicable GST unless otherwise stated.
Prices are subject to change without prior notice.
The price applicable will be the one displayed at the time the order is placed.

4. Payment Methods

We currently accept secure online payments through approved payment partners, including:

Credit Cards
Debit Cards
UPI
Net Banking
Digital Wallets
Cash on Delivery (where available)

Available payment methods may vary depending on your location and order value.

5. Payment Security

All online transactions are processed through PCI-DSS compliant payment gateways using industry-standard SSL encryption.

Civaq Life Care LLP does not store your complete credit card, debit card, or banking credentials on its servers.

6. Order Verification

To protect our customers and prevent fraudulent transactions, we may perform additional verification before processing an order.

We reserve the right to:

Contact you for identity verification.
Request confirmation of billing or shipping details.
Delay processing until verification is completed.
Cancel orders that cannot be verified.

7. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Where eligible, promotional free shipping offers will be applied automatically.

8. Taxes

Applicable GST and other taxes are calculated in accordance with Indian laws and are reflected during checkout.

A tax invoice will be issued for eligible orders.

9. Discount Codes & Promotions

Promotional offers, coupons, and discount codes:

Must be applied before completing payment.
Cannot be applied retrospectively after an order is placed.
May have expiry dates or minimum purchase requirements.
Cannot be exchanged for cash.
May not be combined with other promotional offers unless specifically stated.

Civaq Life Care LLP reserves the right to modify or withdraw promotional offers at any time.

10. Order Cancellation

Orders may be cancelled before dispatch, subject to our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible.

Approved cancellations will be processed in accordance with our Return & Refund Policy.

11. Failed or Pending Payments

If payment is unsuccessful:

No order will be confirmed until payment is successfully received.
In case of payment deduction without order confirmation, refunds are generally processed automatically by the payment provider within their standard processing timeline.
If the issue persists, please contact our customer support team.

12. Availability of Products

All products are subject to availability.

In rare situations where a product becomes unavailable after an order has been placed, we may:

Cancel the affected order.
Offer an alternative product (with your consent).
Issue a full refund where applicable.

13. Accuracy of Information

Customers are responsible for providing accurate:

Name
Mobile Number
Email Address
Delivery Address
PIN Code

Civaq Life Care LLP shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect information provided during checkout.

14. Fraud Prevention

Orders suspected of fraud, abuse, unauthorized payment activity, or misuse of promotional offers may be cancelled without prior notice.

We reserve the right to refuse future transactions associated with fraudulent activities.

15. Limitation of Liability

Civaq Life Care LLP shall not be liable for:

Payment failures caused by banks or payment providers.
Technical interruptions beyond our control.
Delays caused by incorrect customer information.
Temporary website downtime.
Force majeure events affecting order processing.

16. Changes to this Policy

We may update this Checkout Policy from time to time to reflect changes in legal requirements, payment methods, operational processes, or business practices.

The revised version will be published on our website with an updated Last Updated date.

17. Contact Us

If you have any questions regarding this Checkout Policy, please contact us:

Civaq Life Care LLP

GSTIN: 08AAWFC4394B1Z5
FSSAI Licence No.: 22226067003052

Email: support@civaq.co.in

Phone: +91 91167 95681

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

Registered Office

2nd Floor, Flat No. 111/56, Kumbha Marg,
Near V-Mart, Navjeevan Hospital,
Pratap Nagar, Jaipur, Rajasthan – 302033, India